HVAC Services Team connects Simi Valley, CA homeowners and businesses with trusted HVAC services partners. We are not a service provider or contractor. This policy explains exactly what information we collect, why we collect it, and how it is used when you visit our website or submit a service request.

Privacy Policy & Data Practices

Last Updated: February 2025

HVAC Services Team ("we," "us," or "our") operates as a referral and matching platform — not an HVAC contractor or service provider. We connect homeowners, renters, and business owners in Simi Valley, Moorpark, Thousand Oaks, Camarillo, Oxnard, Ventura, and across Ventura County with licensed, pre-screened HVAC service professionals in our partner network.

We respect your privacy. This policy explains what data we collect, how we use it, who we share it with, and what rights you have under applicable law — including the California Consumer Privacy Act (CCPA).

1. Information We Collect

Information You Provide Directly

When you submit a service request, fill out a contact form, or call us, we may collect:

• Full name
• Email address
• Phone number
• Property or service address
• HVAC system details (equipment type, age, issue description)
• Preferred service timing and urgency level
• Any additional details you share via forms, messages, or phone calls

This information is collected solely to match you with the most suitable licensed HVAC partner in our network.

Information Collected Automatically

When you browse our website, we may automatically collect limited technical data including:

• Device type and browser type
• IP address (general location only — not stored for identification)
• Pages visited and actions taken on the Site
• Approximate referral source (e.g., search engine, social media, or direct link)
• Session duration and click behavior
• This data is used for website performance and analytics only.

How We Use Your Information

We use the information we collect to:

• Match you with the right licensed HVAC service partner based on your system, location, and urgency
• Share your service request details with matched HVAC partners to facilitate scheduling
• Respond to your inquiries and follow up on service requests
• Improve our matching process, website performance, and service quality
• Maintain platform security and prevent fraudulent submissions
• Comply with applicable legal obligations

We do not use your information for automated decision-making or profiling beyond the purpose of matching you with appropriate HVAC service partners.

How We Share Your Information

We do not sell your personal information. Ever.

We share your information only in the following limited circumstances:

With Matched HVAC Service Partners This is our core data flow. When you submit a service request, we share your name, contact details, property address, and HVAC issue description with the licensed partner professional we match you with. This is necessary to fulfill the purpose of our service. By submitting a request, you consent to this sharing.

With Operational Service Providers We may share limited data with trusted third-party vendors who help us operate our platform — including website hosting providers, form and scheduling tools, and analytics platforms. These vendors are contractually permitted to use your data only to provide services to us and not for any independent purpose.

For Legal Compliance We may disclose information when required by law, regulation, subpoena, or court order, or to protect the rights, safety, and property of HVAC Services Team and our users.

4. California Consumer Privacy Act (CCPA) Rights

As a California-based business serving California residents, we respect your rights under the CCPA. If you are a California resident, you have the right to:

• Know what personal information we collect about you and how it is used
• Access a copy of the personal information we hold about you
• Delete your personal information, subject to certain legal exceptions
• Correct inaccurate personal information we hold about you
• Opt out of the sale of personal information — we do not sell personal data
• Non-discrimination — we will not discriminate against you for exercising any of these rights

To exercise any of these rights, contact us directly at contact@hvacservicesteam.com or call (818) 616-6963. We will respond within 45 days as required by law.

5. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to help the Site function properly, understand usage patterns, and improve performance.

Types of cookies we may use:

• Essential cookies — required for the Site to function
• Analytics cookies — help us understand how visitors use our Site (e.g., Google Analytics)
• Marketing cookies — may be used to track referral sources for our matching service

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality.

6. Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is 100% secure. We encourage you to contact us by phone for sensitive communications.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your service matching request
• Maintain records for legal and compliance purposes
• Resolve disputes and enforce our agreements

Once your information is no longer needed for these purposes, it is securely deleted or anonymized.

8. Third-Party Links

Our Site may contain links to third-party websites, partner profiles, or external resources. HVAC Services Team is not responsible for the privacy practices or content of any third-party website. We recommend reviewing the privacy policy of any external site before providing personal information.

9. Children's Privacy

Our website and referral service are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our Site, please contact us immediately and we will promptly delete it.

10. Changes to This Policy

HVAC Services Team may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Site following any update constitutes your acceptance of the revised policy.

11. Contact Us

Questions, requests, or concerns about your privacy or this policy?

HVAC Services Team 📍 Simi Valley, CA 📞 (818) 616-6963 📧 contact@hvacservicesteam.com 🌐 www.hvacservicesteam.com 📋 Submit a request via our Contact page