Introduction

Rooters (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, contact us, or request service.

Information We Collect

We may collect the following types of information:

Information You Provide

• Name
• Email address
• Phone number
• Service address (if you request service)
• Details you share in forms, messages, or during phone calls (e.g., service requests, photos, notes)

Information Collected Automatically

When you browse our website, we may automatically collect limited information such as:

• Device type and browser type
• IP address (general location only)
• Pages visited and actions taken on the site
• Approximate referral source (e.g., search engine or link)

How We Use Your Information

We use your information to:

• Respond to inquiries and requests
• Provide estimates and schedule service appointments
• Communicate about service status, reminders, and follow-ups
• Improve our website, customer support, and service quality
• Maintain security and prevent fraud or misuse
• Comply with legal obligations

Cookies and Tracking Technologies

We may use cookies or similar technologies to help our website function, understand site usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect parts of the site.

How We Share Information

We do not sell your personal information.

We may share information only when necessary:

• Service providers: trusted vendors who help us operate our business (e.g., scheduling tools, hosting providers, analytics). They are allowed to use information only to provide services to us.
• Legal requirements: when required to comply with law, regulation, subpoena, or court order.
• Business protection: to protect our rights, safety, and property, and the rights of our customers.

Your Choices

You can:

• Request access to the personal information we have about you
• Ask us to correct inaccurate information
• Request deletion of your information where applicable
• Opt out of non-essential marketing communications at any time

To make a request, contact us using the information below.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

Data Retention

We keep personal information only as long as needed to provide services, meet legal requirements, resolve disputes, and enforce our agreements.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when changes were last made.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us via our Contact page:
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